Limousine Service FAQ

Limousine Services

F.A.Q.

How can I open a corporate account? - By contacting our Limousine Service corporate sales department at 800-322-5466 or by sending an email to reservations@pontarellico.com.

Can I modify my profile info online? – Yes by going to our Limousine Service website at www.pontarellico.com to access the “Profile” section for your online Pontarelli limousine account. Information can be changed and modified such as your personal login and password, billing information, saved addresses and airports, special requests and more.

Is your online reservation secure? - Our online limousine reservation system is a 100% secured site. We achieve this by hosting our own limousine website to guarantee safety and security of your information as our top priority. You’ll notice the limousine website is secure when you identify the https at the beginning of our URL. Depending upon your internet provider, you should see a secured lock symbol located within the website.

What policies are in place to maintain and insure the safety and security of all passengers? - Pontarelli Limousine Service has taken limousine chauffeur training to a new level, merging multiple systems together combined with our own experience in the chauffeured ground transportation industry. We realize that our Limousine Service chauffeurs are responsible for carrying lives in their hands. Organizations trust us with their most valuable assets...high level executives. Limousine Service Chauffeur training does not end after they are employed , instead, limousine training is ongoing to accommodate changes within the industry. We have taken our Limousine Service quality training for safety and customer service to the next level and are currently insured by a leading nationally accredited limousine carrier for up to $1.5M and $5M in Liability Coverage.

How do I make online reservations? – Whether you are a new limousine customer, a returning limousine customer or current limousine customer and did not set up your Limousine Service online account, booking online can be achieved by first creating a secured password and user id on our Limousine Service website. Then click the "Go" button to the right of “Place a Reservation Online” and follow the prompts to book your Limousine Service reservation(s). Limousine reservations will be active and confirmed within minutes of booking.

If unable to locate my limousine driver where should I call? – Simply call 800-322-5466 x 259 for dispatch in the event you do not see your limousine chauffeur. Our Limousine Service dispatch will communicate directly with the limo driver and coordinate your meeting location. Another way to locate your driver would be through our Limousine Service state of the art technology using our chauffeur direct system. Your limousine chauffeurs’ information will be delivered directly to your PDA or email 20 minutes prior your scheduled pickup time. If you are not set up for chauffeur direct, just call our offices and we will program this into your reservations for you.

Whom do I contact if I need to cancel a reservation? - There are a few options to choose from if you need to cancel a limousine reservation. If it a same day cancellation and you booked your reservation directly with one of our Limousine Service reservations agents, please call (800) 322-5466 to cancel your reservation and obtain a cancellation number. If you booked your limousine reservation online and the pick-up date is at least one day in the future, the limousine reservation may be cancelled online.

What payment methods are accepted? - We accept all major credit cards such as Visa, Master Card, American Express, Diners Club and Discover. Cash or check is also accepted, provided that a major credit card is used as a guarantee to the reservation. Direct billing options may be available using a major credit card a guarantee to the reservation.

What is your cancellation policy? - We require a minimum of two (2) hours notice prior to the scheduled pickup time in order to avoid late cancellation charges. For the rest of the continental US, two (2) hour notice may be sufficient but may require as much as twenty-four (24) hours advanced notice depending upon the market. We require twenty-four (24) hours advanced notification for Europe, Central and South America and a forty-eight (48) hours cancellation notice for the Far East and Australia. Late cancellations are charged at their respective minimums for each market and specified vehicle type. If the limousine reservation(s) is cancelled within the designated time parameters, it will become the client’s responsibility to obtain a cancellation number given at the time the order is cancelled to avoid penalties.

Do you offer specialized billing formats? – Your Limousine Service bills can be sent electronically, or formatted to fit your limousine accounting template. We offer multiple invoice formats to accommodate tracking expenses by event, department, or cost centers.

How do I get a ride receipt? - The fastest way to get a receipt is through our Limousine Service "print receipt" center located on the right hand margin of every page on our website. You can also create a web login user account to access your trip information online, including ride status, and invoice copy or ride receipt.

What is a credit card authorization? - A credit card authorization is a temporary hold on your credit or debit card to ensure that the credit card is valid for the estimated charge for a reservation. A valid authorization is performed on every credit card reservation approximately 72 hours prior your reservation. If the credit card is not valid for the estimated cost of the ride, the vehicle may not be dispatched.

What is travel time “garage to garage” billing? - “Travel time" is the calculation method used to determine the amount of time that it takes our chauffeur to get to and from our base of operations, commonly referred to as the “garage” time. Travel times are predetermined from our base and added on to the pickup time and the final drop off time. The minimum travel time applied each way is 15 minutes. For further information on specific travel times in your region, please contact us.

Should I tip my chauffeur? – It is not necessary to tip our Limousine Service chauffeurs since all of our rates quoted to you already include the standard 20% gratuity to the driver. This gratuity is paid directly to the chauffeur along with his hourly wages on his weekly paycheck. In the event you wish to add an additional gratuity you may do so at your own discretion.

F.Y.I.

We are licensed to travel across the continuous United States.

Reservations can be created directly with us, through our Limousine Service website, email or fax.

All reservations are charged or billed after the reservation has been completed.

Our combined Limousine Service office staff experience in the transportation industry is in excess of 100 years.

Currently our average Limousine Service chauffeur has nine years of professional driving experience.

Currently our average Limousine Service reservationists and office staff has at least 6 years of experience in the transportation industry and 70% of our reservations staff are certified travel agents.

We operate out of a 38,000 square foot facility located in Chicago's West Loop area.

All of our Limousine Service affiliates nationwide must carry workers compensation insurance and the same limits of liability as Pontarelli Companies.

We are a “green” organization and the first company offering “hybrids” in our varied fleet.

The Runzheimer Report on "Travel Management" states that an executive earning $100,000 per year costs his/her company about $93.21 per hour (including benefits and overhead). If the executive is renting a vehicle, he/she will waste three and one half hours executing rental car activities such as renting the car itself, locating addresses, getting directions, arriving at the destination, parking, and returning the vehicle. Additionally you have the actual cost of the car rental. After all is said and done, almost $400 is spent by the executive’s company on ground transportation. The executive could have had 6 hours of chauffeured sedan service for $300 or less. At the same time, the executive could have been working in the back of the vehicle rather than driving.

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