Privacy Policy

At Pontarelli Companies, discretion is an integrated part of what we do. We recognize that your privacy is extremely important and realize that you have entrusted that privacy to us. Pontarelli Companies is committed to protecting your privacy and safeguarding personal information about you. This policy is intended to inform you of the type of personal information Pontarelli Companies collects from you, what we do with it, and what steps we take to ensure that personal information about you is kept confidential and safe.

What personal information does Pontarelli Companies need to collect about me to provide superior service?

The information we collect is:

Your name

Home and business addresses

Telephone numbers

Email address

Credit-card information

Preferences

Special considerations

How does Pontarelli Companies use personal information?

We use this information to

Make reservations

Confirm reservations

Transport passengers

Communicate with our clients

Complete our billing process

Pontarelli Companies may occasionally collect data about our clients to assess and improve our services and enhance our business processes.

Is my personal information shared with anyone?
If your ride is provided by one of our affiliates, Pontarelli Companies will share the necessary information to complete the trip such as:

Passenger Name

Pick and drop off Addresses

Special Instruction

We do not share:

Your name

Home and business addresses

Telephone numbers

Email address

Credit-card information

Pontarelli Companies does not sell to or share with others personal information about you for our marketing purposes.

How does Pontarelli Companies protect client privacy online?
Pontarelli Companies employs extensive physical, electronic and procedural controls to safeguard personal information. We regularly adapt these controls to respond to changing requirements and advances in technology. The safeguards we use include firewall barriers, encryption techniques and authentication procedures. All information is stored in databases that can only be accessed by authorized personnel.

How do I update my personal information?
If you interact with us online, you may update your profile and other information that you may have provided to us at any time on www.pontarellico.com. Additionally, client service representatives are available to assist all of our clients at 800-322-5466.