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Worldwide Limousine Service

Terms and Conditions

Billing

Pontarelli Limousine Service Chauffeurs are prohibited from soliciting gratuities.
Additional charges will be itemized on the customer’s billing statement when applicable (e.g. tolls, parking, airport and regulatory fees, fuel surcharge, cell phone)
All published rates are subject to change without notice.
All rates are calculated in the local currency and billed in U.S. dollars at the current exchange rate.
On U.S. holidays all vehicle increase to a six hour minimum. (New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day)

Vehicle

Flat-rate rides
- Pontarelli Limousine Service has standardized routes with flat-rate pricing for travel to and from most major cities and airports.
- Waiting time is defined as the length of time that elapses between a scheduled pickup and a passenger getting into the reserved vehicle. After a fifteen minutes grace period on all flat-rate trips they become an hourly priced ride and are billed at the given vehicles hourly rate.
- Passenger-requested stops during a transfer rate trip will result in the trip turning into a charter and be are billed at the given vehicles hourly rate.
- Passenger-requested stops off route during a flat-rate trip will be charged the prevailing hourly rate.
Time-based rides
- Rides between locations to which a flat-rate does not apply will be billed for the time the vehicle and chauffeur are at your service. The vehicle hourly rate will apply.
- Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. All positioning charges are fixed according to vehicle type.
- Time-based rides along a small number of routes are subject to a time-based positioning charge that represents the time it takes the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The vehicle hourly rate will apply.
- Time-based charges are billed in 15-minute increments.
Cancellation and no-show - Cancellation charges equal to the rate confirmed at time of reservation will apply unless:
- Sedans are cancelled more than one (1) hour prior to scheduled pickup time.
- Motor coaches are cancelled more than seventy-two (72) hours prior to scheduled pickup time.
- Vans, minibuses and sport utility vehicles are cancelled more than forty-eight (48) hours prior to scheduled pickup time.
- Limousines are cancelled more than six (6) hours prior to scheduled pickup time.
- Coordinators are cancelled more than two (2) hours prior to the scheduled arrival time.
- A no-show fee equal to the base fare price of the trip, plus any applicable waiting time fee, will be charged when the passenger(s) fails to arrive at the designated location. To avoid a no-show fee, call (800) 322-5466 if you cannot locate your sedan.

The above cancellation terms represent standard policy at Pontarelli Limousine Service and may be modified from time to time based on market, desired reservation dates and vehicle availability. All modifications that are mutually agreed upon in writing or communicated and confirmed at the time of reservation will supersede the above.

Additional

Pontarelli Limousine Service shall not be liable for circumstances beyond its control including but not limited to, weather, road conditions and breakdowns.
Pontarelli Limousine Service assumes no responsibility for lost or damaged baggage, personal belongings or any items left in the vehicle.
Pontarelli Limousine Service does not provide child safety seats. Parents and guardians of children traveling in Pontarelli Limousine Service vehicles are responsible for providing and installing child safety seats in accordance with state and federal laws.

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